SHIPPING: Shipping includes shipping and handling. Items are shipped within 72 hours from the time of order. Most items ship within 24 hours, with the exception of weekends and holidays.
RETURN POLICY: Email us within 3 days of receipt to let us know you need to return an item. New items that are returned must be in new, unopened condition and be returned in the original packaging with all parts. We are unable to offer returns on used items. Shipping and handling fees are not refundable.
All sales of electronic items are final.
EXCEPTIONS TO THE RETURN POLICY
Webkinz: Because of the nature of the code associated with Webkinz pets and charms, we can not accept returns of them.
Other items with codes: Items that come with codes can not be returned. This includes trading card games and collectable card games.
Clearance: Clearance items are not eligible for return. All sales on clearance items are final.
Other: Items which specifically state that they cannot be returned.